Rod Batts

I know this topic is generally for dealers and service centers but I wanted to give credit where credit is due. I have had several occasions to contact Rod Batts at Forest River and found him to be quick to respond and very helpful as well as congenial. People like Rod make Forest River a success and problems we encounter a little easier to overcome.

Thanks Rod

Absolutely. I have talked to Rod a few times with the same results. Good job!

OK, I had to chime in on this one. I just got through dealing with Rod for the second time in two weeks and one word Awesome!

My Concertone TV went out (in short have power to TV but TV does not come on.) My dealer is not one that I would recomend to anyone for service, but that is ok, I don't need them I have a secret weapon Rod Batts. My dealer would not settle on anything short of me dropping off my rig in the middle of camping season for a week so they could troubleshoot it. :no: When I last took my unit to the for the Dometic recall they kept it for a week then and some mysterious person opened my awning and did not put the awning locks on correctly causing the black knobs to rub on my decals.
Emailed Rod and he called me back in about 5 minutes as nice as anyone's grandmother and gave me authorization to send it directly to him for replacement.
So hear is to Rod for the great customer service for those of us not fortunate enough to have a good dealer.

I sent this fellow an email a month ago just to tell him how great a reputation he had in the RV Forum world.

I would like to get a letter of some kind together to send to Forest River applauding him for his excellent service and how we all think of him as an asset to the company. Then find some way to attach everyone's name who would want to sign it.
I have always been the type that if I get great service I give great tips. The best tip we could send Rod's way would be the letter and maybe he would get a well due finacial reward from FR.

Dear Dealer:

We are the Forest River Wildcat Camper forum, a group of RVers that share much information via our forum (www.wildcatcamperforum.foromotion.net). Recently one of our members spoke of your business with excellent comments. In today's fast paced world many businesses seem to forget what excellent customer service is all about - such is not the case with your business. A happy customer has repeated their story to hundreds on our forum and you are receiving positive publicity as a direct result of your efforts. To this we all join in saying "Thanks" and keep up the good work.

Signed in appreciation,
The Forest River Wildcat Camper Forum Members

From a differnt topic in this subject.

Regards

Rod's counter part on the West Coast is Beverly.............too bad she does not enjoy the same reputation. Maybe from others, however My experiences have been very frustrating from the beginning, starting with water heater problems, which now that I have been reading the forums, I could have resolved on my own, however the entire situation was foreign to her and her "specialists". Later I figured out (no water in water tank, electric not plugged in for water heater, extreme back up due to water filter and water flow into water heater being turned off). Due to no help I paid a mobile RV guy to fix (over $200), as he didn't know what he was doing either! She and my dealer (Temecual RV) both agreed to take care of then they both reniged.........oh well this just seemed like a good opportunity to blow off steam.

WagonMaster,

Sorry to hear about your problems, but glad they are fixed.

I guess you cant please all the people all the time. As most of the folks here said how good Rod has been for them, he didn't return my 2 phone calls or my 2 e-mails about my bedroom side leaking.

So my opinion if him is the same as yours is for Beverly.

I am still waiting to hear from him concerning the valve stem issue. Not so much from a reimbursement issue as I am dealing with the supplier, but more so what they are doing to help with the problem. Even though it is a supplier product, bottom line is it is on their line of vehicles.

I just called him yesterday hoping to get some help for my main slide adjustment. After reading this post I hope he calls me back. I find it hard to believe, especially in todays market, these dealers aren't smart enough to try and help their customers. Customer satisfaction just grows on it's self. If someone has a problem, just fix it right! What's the big issue? I had to have my closet doors adjusted twice after being told they can't get anybetter. The same thing happened with my bed struts. They had to be fixed twice. And now my main slide is out of adjustment and they say it's good. It's no wonder we have problems. I'll bet if Toyota or Honda would take on the RV business most of the US manufactures and dealers would be out of business. They don't value the customer after the sale..I like to buy US products but look how they treat the customer.

Without retelling a story that is already here I too offer Ron Batts a pat on the back. He not only handled the warranty work but guided me through how to be able to use while waiting to be serviced. His response time from original phone message was less than 1 hour and he had the patience to hear my story and expertice to make me comfortable with the situation.

Secondly, my dealer (FlaggRV) took care of all the issues I presented them after my first shakedown outing.

And last but not least to all the forum members that offered suggestions, and possible remedies every time I ask a question.

i won't get into details, but rod made promises that were not kept.
i had to do the work over myself and he didn't respond to numerous phone calls.

this camper hasn't been a nightmare, but it has been a pain in the butt..

buy american.....where quality doesn't seem to matter, no matter how much you paid for the item.

I sent Rod an e-mail question yesterday and he replied right back with an answer. Thanks Rod

I had the occasion of contacting Rodd on 3 separate issues the past 6 months.

First the dreaded Concertone. I had an old 05/06 model that had the sound too high on 1. He requested I send it to him so he could test it out. It was bad and he sent a new model as replacement.

Second was my watertank had a hole in it. I pulled down the cover and found that during manufacturing they put a screw thru it while attaching the plastic cover. He requested I take some pictures. I did and he told me to get with my dealer for repair. He shipped a new tank and the dealer installed it.

Third was the screws on the trim in the overhang. Within less than 30 minutes he responded.

Each time I have contacted Rodd he has been VERY responsive to me. The first two problems he fixed with No questions asked and the only $ was for shipping the Concertone to him. My 5er has been out of warranty since March 2007. I didn't expect him to do anything but he came thru with flying colors.

So.. from the Massett's to Rodd