Concertone Replacement suggestions

Glen Schumann wrote:The pricing they are showing is inconsistent. Use these two pages and you get what I quoted above:

http://concertone.com/service_plan_explanation.html

The following comes from the link above:

SO HOW DOES IT WORK?
1. Select the Service / Repair Program and follow the instructions for purchasing. You will be charged for the Service / Repair Program PLUS $150 or $100 deposit (depending on the Service Program you select) for your old unit (Core Charge).
2. You will receive your NEW unit within 7 Business Days.
3. Remove the old unit from your RV and replace with NEW Unit.
4. Package old unit in box provided with NEW unit.
5. Ship the old unit back to us following the shipping instructions within 30 days.
6. CONCERTONE® will refund your Core Charge by check within thirty (30) days of receipt and verification of your old unit.
7. ENJOY!


Sound good? Here's how to get started...

Select one of the two options below:
Option 1: Service Plan - CONCERTONE® Chassis Size A - This option will provide a NEW ZX690 to replace or upgrade your chassis "A" size equipment (Mounting hole size in inches (W x H) 6.75 x 9.5 - please visit product gallery to understand what equipment you have).

Clicking on the Add to Cart button which follows the above text takes you to:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_flow&SESSION=_0et1s6SR-22ghFIrvKCY8hmHXpxYlj6IJe7RzkIemvvX6mWRxCsasy269a&dispatch=50a222a57771920b6a3d7b606239e4d529b525e0b7e69bf0224adecfb0124e9b61f737ba21b081985230a0d2e1cd989dfdb476d0cbcd3a80

The contnet there is:

Your Shopping Cart Description Price Quantity Amount
Service Plan - Concertone Chassis Size A
Item # 0001
399.95 quantity|

$399.95
Item total:$399.95

I have followed this link provided above: http://concertone.com/spa.html and I see the pricing there is different but how does one find that page (other than the direct link pasted here)? I do not see a a path to get there.

TC wrote: to the Wildcat Forums...

I'm looking at replacing my Concertone with a Jensen unit when it finally craps out all together:

http://www.jensenrvdirect.com/index.php?page=product_details&id=9

Somebody has or had extra Concertones for sale in the classified section. You should check it out if you want to go that route.

We've had our Concertone replaced four times with no long-term luck. The fifth time will be a more reliable unit.

TC

jetskier wrote:
Glen,

The link I posted is on the page you copied here. Just go back to real page and click on the "Option 1: Service Plan - CONCERTONE® Chassis Size A". It is a link. I highlighted the location in your post.

Also, the paypal links you all have been posting are secure links so they expire after you close your browser session.

jetskier wrote:

Portagie1968 wrote:

WHERE. FOLLOW MY LINK AND SHOW ME. ANOTHER PERSON HAS SEEN THE SAME THING ALREADY. In the check out cart is says Service Plan 399.00. It is confusing. What the check out cart should say to be correct is Service Plan x amount of dollars and refundable core is x amount of dollars and it does not say that. Appears to be saying one thing on one page and another on the check out cart. Until it is fixed I would stay far away from any purchase. I have been bit by things like this before.

I don't disagree with you. If I were to do it, I'd want to see the $150 listed as a core charge separate from the $249. It'd be nice if they offered other options rather than just Paypal. I.e. credit card.

jetskier wrote:It clearly says $249 + 150 core charge that is refundable after you return your old unit.

SO HOW DOES IT WORK?

1. Select the Service / Repair Program and follow the instructions for purchasing. You will be charged for the Service / Repair Program PLUS $150 or $100 deposit (depending on the Service Program you select) for your old unit (Core Charge).
2. You will receive your NEW unit within 7 Business Days.
3. Remove the old unit from your RV and replace with NEW Unit.
4. Package old unit in box provided with NEW unit.
5. Ship the old unit back to us following the shipping instructions within 30 days.
6. CONCERTONE® will refund your Core Charge by check within thirty (30) days of receipt and verification of your old unit.
7. ENJOY!

Portagie1968 wrote:Bob disapears someday and then what?

Bob Fields wrote:

Portagie1968 wrote:Bob disapears someday and then what?

This is not my first job and while I don't have 30 years in Service, I did 10 and like you I believe I am a good judge of character. I have known the CEO of my company for more than 20years and he is a good and honest man. I would not work for him if he was not.

That said, I can appreciate what you are saying and while it seems pretty clear to me, i will revisit this again...

Portagie1968 wrote:Spoken like a company man. Dumb is a little strong also.

Maxtor wrote:I am glad that Bob is here to answer our questions on the Concertone.

Bob Fields wrote:When you do through the PayPal process it clearly lists the products, prices, shipping and taxes (CA)...