Rod Batts

I know this topic is generally for dealers and service centers but I wanted to give credit where credit is due. I have had several occasions to contact Rod Batts at Forest River and found him to be quick to respond and very helpful as well as congenial. People like Rod make Forest River a success and problems we encounter a little easier to overcome.

Thanks Rod

Absolutely. I have talked to Rod a few times with the same results. Good job!

OK, I had to chime in on this one. I just got through dealing with Rod for the second time in two weeks and one word Awesome!

My Concertone TV went out (in short have power to TV but TV does not come on.) My dealer is not one that I would recomend to anyone for service, but that is ok, I don't need them I have a secret weapon Rod Batts. My dealer would not settle on anything short of me dropping off my rig in the middle of camping season for a week so they could troubleshoot it. When I last took my unit to the for the Dometic recall they kept it for a week then and some mysterious person opened my awning and did not put the awning locks on correctly causing the black knobs to rub on my decals.
Emailed Rod and he called me back in about 5 minutes as nice as anyone's grandmother and gave me authorization to send it directly to him for replacement.
So hear is to Rod for the great customer service for those of us not fortunate enough to have a good dealer.

I sent this fellow an email a month ago just to tell him how great a reputation he had in the RV Forum world.

I would like to get a letter of some kind together to send to Forest River applauding him for his excellent service and how we all think of him as an asset to the company. Then find some way to attach everyone's name who would want to sign it.
I have always been the type that if I get great service I give great tips. The best tip we could send Rod's way would be the letter and maybe he would get a well due finacial reward from FR.

Dear Dealer:

We are the Forest River Wildcat Camper forum, a group of RVers that share much information via our forum (www.wildcatcamperforum.foromotion.net). Recently one of our members spoke of your business with excellent comments. In today's fast paced world many businesses seem to forget what excellent customer service is all about - such is not the case with your business. A happy customer has repeated their story to hundreds on our forum and you are receiving positive publicity as a direct result of your efforts. To this we all join in saying "Thanks" and keep up the good work.

Signed in appreciation,
The Forest River Wildcat Camper Forum Members

From a differnt topic in this subject.

Regards

Rod's counter part on the West Coast is Beverly.............too bad she does not enjoy the same reputation. Maybe from others, however My experiences have been very frustrating from the beginning, starting with water heater problems, which now that I have been reading the forums, I could have resolved on my own, however the entire situation was foreign to her and her "specialists". Later I figured out (no water in water tank, electric not plugged in for water heater, extreme back up due to water filter and water flow into water heater being turned off). Due to no help I paid a mobile RV guy to fix (over $200), as he didn't know what he was doing either! She and my dealer (Temecual RV) both agreed to take care of then they both reniged.........oh well this just seemed like a good opportunity to blow off steam.

WagonMaster,

Sorry to hear about your problems, but glad they are fixed.

I guess you cant please all the people all the time. As most of the folks here said how good Rod has been for them, he didn't return my 2 phone calls or my 2 e-mails about my bedroom side leaking.

So my opinion if him is the same as yours is for Beverly.

I am still waiting to hear from him concerning the valve stem issue. Not so much from a reimbursement issue as I am dealing with the supplier, but more so what they are doing to help with the problem. Even though it is a supplier product, bottom line is it is on their line of vehicles.